Sell Recurring Products and Manage Subscriptions
Set weekly, monthly, or yearly billing and find or cancel a customer subscription.
Use recurring billing for products or services that customers pay for on a regular schedule, such as a monthly service package.
Before you start
Recurring billing requires Stripe and a site plan that includes subscriptions. Connect Stripe in Commerce → Payment Processor before setting up the product. Gift cards cannot be recurring products.
Set up recurring billing
- Open Commerce → Products, then create or select the product.
- Complete its name, description, product type, and any delivery details. Explain what customers receive each billing period.
- Open Pricing and enter the price for one billing period.
- Turn on Recurring Subscription.
- Choose Weekly, Monthly, or Yearly in Billing Interval.
- Check Product Available and Product Visible, then choose Save.
Use View & Edit to review the product page. Make the recurring charge and delivery schedule clear in the description. For a recurring digital product, upload the downloadable files too; enabling billing does not supply the content.
Find a subscription
Go to Commerce → Subscriptions. Search by the customer's email address or filter by status, such as active, past due, canceled, or paused. Use View Transaction to inspect the related order.
The status filter helps you find records; choosing a status filter does not change the customer's subscription.
Cancel a subscription
Find the correct customer and product, choose Cancel Subscription, and read the confirmation before continuing. Cancellation stops recurring billing; it is a separate action from refunding an earlier charge. Confirm the resulting status and review the subscription in Stripe when resolving a billing question.
For membership products, cancellation can also affect access according to the membership's grace period. Check that setting before canceling on a customer's behalf.
If recurring billing is unavailable
Check that Stripe is connected, that the site plan supports subscriptions, and that the product type supports recurrence. A price without a selected billing interval is not a complete recurring setup.
Related: Set up your online store.